Dan Gingiss, Vice President, Content Marketing at Persado
Dan's 20-year career has consistently focused on delighting customers, spanning multiple disciplines including Social Media, Customer Service, Marketing, and Digital Customer Experience. Dan is the author of the book, Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media. He also co-hosts the Experience This! podcast, a weekly look at what’s working – and not working! – in the world of customer experience.